Terms of Service

1Agreement to these terms

These Terms of Service ("Terms") are an agreement between you and Urban Soft Technologies, Lahore, Pakistan ("we", "us"), which operates OilShop.PK. They apply to the website www.oilshop.pk and to the OilShop.PK software (together, the "Service").

By creating an account, paying for a subscription or using the Service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you use the Service for a business, you confirm that you are authorised to accept these Terms for that business, and "you" means that business.

2The service

OilShop.PK is cloud-based point-of-sale and shop management software for oil change, lube, tyre and car wash shops. Depending on your plan it includes invoicing, vehicle service history, stock management, reports, and invoices and reminders sent by WhatsApp and SMS. The features in each plan are listed on our pricing page.

OilShop.PK is software. We do not sell engine oil or auto parts, and we are not a party to any sale between your shop and your customers.

3Accounts

• Give accurate shop and contact details, and keep them up to date.
• Keep passwords confidential. You are responsible for everything done under your account and your staff accounts.
• Set staff permissions appropriately and remove access for staff who leave.
• Tell us immediately at [email protected] if you suspect unauthorised access.

4Subscriptions and fees

• Fees are in Pakistani Rupees (PKR) and are shown on our pricing page or in your quotation.
• Subscriptions are billed in advance for each billing period. There is no long-term contract.
• Plans include a monthly invoice allowance. If you regularly go over it, we may ask you to move to a higher plan.
• If a payment is overdue, we may remind you and, after reasonable notice, restrict access until it is paid.
• We may change prices with at least 30 days' notice. New prices apply from your next billing period.

5Cancellation and refunds

You may cancel at any time. Fees already paid are not refunded for the rest of the billing period, except where our Refund & Cancellation Policy says otherwise. When an account is cancelled, its data is deleted from our servers, so download any reports you need first.

6Your data

• You own the data you enter, including customer, vehicle, invoice and stock records ("Shop Data").
• You give us permission to store and process Shop Data only to provide, secure and support the Service, as described in our Privacy Policy.
• You are responsible for having a lawful reason to record your customers' data and for telling them how you use it.
• We take regular backups, but you should export important reports periodically.

7WhatsApp and messaging rules

WhatsApp messages are sent through Meta's WhatsApp Business Platform. When you send WhatsApp messages through OilShop.PK, you also agree to follow:

• the WhatsApp Business Terms of Service;
• the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy; and
• the Meta Platform Terms, where they apply.

Your responsibilities

• Get consent: message only customers who gave their number to your shop and agreed to receive WhatsApp messages from you. Do not upload purchased, scraped or borrowed number lists.
• Keep it relevant: send invoices, service reminders and offers related to your shop. Marketing needs the customer's agreement.
• Honour opt-outs: stop messaging anyone who replies STOP or asks you to stop.
• Identify yourself: use your real shop name and do not impersonate another business.
• No prohibited content: do not use WhatsApp to promote anything Meta's Commerce Policy prohibits, or to send misleading, abusive or illegal content.

To protect all our clients' sending numbers, we may pause or end messaging for any account that breaks these rules, receives high block or spam reports, or puts our WhatsApp Business Account at risk.

8Acceptable use

You must not use the Service to:

• break any law of Pakistan, including the Prevention of Electronic Crimes Act 2016, or any other applicable law;
• send spam, phishing or fraudulent messages, or harass, abuse or threaten anyone;
• infringe anyone's intellectual property or privacy;
• upload viruses or malicious code, or interfere with the Service or its security;
• try to access another shop's data or accounts that are not yours;
• scrape, copy, resell, rent or sublicense the Service without our written permission; or
• reverse-engineer the software, except where the law allows it.

9Third-party services

The Service relies on third parties such as Meta (WhatsApp), SMS gateways, email providers, payment channels and hosting providers. Their services have their own terms, and we are not responsible for their outages or actions. Links to third-party websites are provided for convenience only, and we do not endorse them.

10Intellectual property

The OilShop.PK software, website, name, logo and content belong to Urban Soft Technologies. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service for your own shop while your subscription is active. If you send us feedback or suggestions, we may use them to improve the Service without any obligation to you.

11Availability and changes to the service

We work to keep the Service available at all times, but there may be interruptions for maintenance, upgrades or problems outside our control, such as internet, power or third-party outages. We may add, change or remove features. If we remove a major feature you pay for, we will give reasonable notice.

12Disclaimer

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the extent the law allows, we make no other warranties, including that the Service will be uninterrupted or error-free, or that it will meet every requirement of your business. You remain responsible for checking invoices, prices, stock and tax figures before relying on them.

13Limitation of liability

To the extent the law allows:

• we are not liable for indirect or consequential losses, including lost profits, revenue, customers or goodwill, or for loss of data you could reasonably have exported; and
• our total liability for any claim relating to the Service is limited to the fees you paid us in the three (3) months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under the law of Pakistan.

14Indemnity

You agree to compensate Urban Soft Technologies and its staff for claims, losses and reasonable legal costs caused by your breach of these Terms, your messages to your customers, your misuse of WhatsApp or SMS, or your violation of any law or of anyone else's rights.

15Suspension and termination

• You may stop using the Service and cancel at any time (see Section 5).
• We may suspend or end your access if you seriously or repeatedly break these Terms, do not pay fees after notice, or use the Service in a way that puts other clients, our WhatsApp Business Account or our systems at risk. Where reasonable, we will warn you first and give you a chance to fix the problem.
• Amounts owed before termination remain payable. Sections 6, 10, 12, 13, 14 and 16 continue to apply after termination.

16Governing law and disputes

These Terms are governed by the laws of Pakistan. Please contact us first so we can try to resolve any dispute informally. If it cannot be resolved, the courts at Lahore have jurisdiction.

17General

• Changes: we may update these Terms. The "Last updated" date shows the current version, and we will notify you of significant changes before they take effect. Continuing to use the Service after that means you accept the new Terms.
• Entire agreement: these Terms, together with the Privacy Policy, the Refund & Cancellation Policy and any written quotation, are the whole agreement between us.
• Severability: if any part of these Terms is unenforceable, the rest still applies.
• No waiver: if we do not enforce a right immediately, we have not given it up.
• Assignment: you may not transfer your account without our written consent.

18Contact

Questions about these Terms? Contact Urban Soft Technologies: